Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
 
Search the VMware Knowledge Base (KB)   View by Article ID
 

Unable to update the iOS software on Apple devices in View 4.6 (1038222)

Symptoms

When using iTunes to update an iOS device (such as an iPod, iPad, or iPhone), you may experience these symptoms:
  • You see an iTunes error indicating that the update failed.
  • Black display on the iOS device showing USB cable icon.

Resolution

USB connections to iPod, iPad, or iPhone are supported on View 4.6 desktops. However, using iTunes to update an iOS device currently fails.
 
You must connect to a physical desktop PC or MAC and perform the update.
 
Note: All other USB operations work as expected. Only the OS update fails.

Additional Information

To be alerted when this article is updated, click Subscribe to Document in the Actions box.

Tags

cannot-use-usb-device  usb-redirection

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 0 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)
  • 0 Ratings
Actions
KB: