Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
 
Search the VMware Knowledge Base (KB)   View by Article ID
 

Powering off a virtual machine fails with the error: Performing disk cleanup, cannot power off (1037391)

Symptoms

Summary

Powering off a virtual machine fails with an error.  

Example

Performing disk cleanup, cannot power off.

Impact

You cannot power off the virtual machine. 


Resolution

This error occurs if you have deleted a snapshot (either manually or through backup software that triggers the delete) and the snapshot consolidate operation has not completed. 
 
To resolve this issue, wait until the consolidation is complete, then power off the virtual machine.

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 19 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)
  • 19 Ratings
Actions
KB: