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Provisioning linked clones when using the French version of Windows 2008 64bit fails with the error: Selected parent VM is not accessible (1037379)

Symptoms

After installing or upgrading to VMware View 4.5 or 4.6, you experience these symptoms:

Cannot provision linked clone pools
Provisioning linked clone pools fail
This issue occurs if you have installed vCenter Server on the French version of Windows 2008 64bit operating system
In the Windows Event log of vCenter Server, you see the error:

"Avertissement","104","09/20/2010 08:09:59","VMware View","9","AUTORITE NT\SystÃ¨me","Pool cn=7fdf9ece-ae4f-4e32-
bc57-c3e61aa70dfc,ou=virtualcenter,ou=propeties,dc=vdi,dc=vmware,dc=int::Unable to create new VM - View Composer DiskFault:
Selected parent VM is not accessible"
In the Composer log, you see entries similar to:

2010-09-17 21:15:41,220 | 3 | FATAL | Sim.ServiceCore.SimServiceApiImpl - Error: fail to execute web service call: AddAdConfig
VMware.Sim.CommonLib.Exception.SimAdsException: Échec d’ouverture de session : nom d’utilisateur inconnu ou mot de passe incorrect.
---> System.Security.Authentication.AuthenticationException: Échec d’ouverture de session : nom d’utilisateur inconnu ou mot de passe incorrect.
---> System.Runtime.InteropServices.COMException (0x8007052E): Échec d’ouverture de session : nom d’utilisateur inconnu ou mot de passe incorrect.

Cause

This issue occurs because the View Composer is unable to write to the C:\Windows\TEMP\vmware-temp\vmware-Système\vmount-temp folder. In the English version of Windows 2008, this folder is C:\Windows\TEMP\vmware-temp\vmware-System\vmount-temp.

Resolution

This issue is resolved in View Composer 2.7.

To resolve this issue in earlier View Composer versions:

Create a local administrator account with name containing ASCII characters only.
Change the logon account for VMware Universal File Access service to this local account.
Verify you can start and stop the UFA service with this account.

Impact/Risks

UFA log files are written to %userprofile%\AppData\Local\Temp\vmware-temp.

However, the log collection process does not collect logs from this location and you need to manually gather the UFA log files, if needed.

Update History

01/04/2012 - Added resolution steps

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