Knowledge Base

Each step below provides instructions and a link to a document, for performing the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and to identify the proper resolution. They are also ordered in the most appropriate sequence to minimize data loss. After each step, check to see if you can power on your virtual desktops. Work through each troubleshooting step in order, and do not skip a step.

To troubleshoot virtual desktop power on issues:

1. Ensure that there are no issues with vCenter Server and the ESX/ESXi hosts. For more information, see:
   
   
   • Troubleshooting VirtualCenter and View Manager connectivity and operation (1006863) 
   • Diagnosing an ESX or ESXi host that is Disconnected or Not Responding in vCenter Server (1003409) 
     
     
2. Ensure that there is sufficient storage space available. For more information, see:
   
   
   • Identifying shared storage issues with ESX or ESXi (1003659) 
   • Troubleshooting a datastore or VMFS volume that is full or near capacity (1003412) 
     
     
3. Confirm that replica virtual machine is not missing or corrupted. For more information, see Recovering a missing or corrupted replica virtual machine (1029063).
   
   
4. Ensure that there are no issues with your virtual machine templates. For more information, see Verifying that the View virtual desktop template is functioning properly (1029260).
   
   

If the issue persists after completing the steps in this article:

• Collect the VMware View diagnostic bundle. For more information, see Collecting diagnostic information for VMware View (1017939).
• File a support request with VMware Support and quote this Knowledge Base article ID (1029427) in the problem description. For more information see How to Submit a Support Request.