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Importing a virtual machine using vCenter Converter fails with the error: Crypto Exception: error:02001005 when importing a virtual machine (1028293)

Symptoms

  • Importing a virtual machine using vCenter Converter fails
  • The Import Machine Wizard displays the error:
The error reads "Crypto Exception: error:02001005:system library:fopen:Input/output error:unable to load C:\Documents..."
  • In the vmware-converter-agent.log file, located at C:\Documents and Settings\All Users\Application Data\VMware\VMware Converter Enterprise\Logs, you see the error:

    [#3] [2010-08-25 16:18:49.706 00744 info 'App'] Unable to log on locally as __VMware_Converter__, so switched to NETWORK-style logon

Resolution

This issue may occur if you have installed vCenter Server and vCenter Converter on the same server using different user accounts. For example, you may have installed vCenter Server using a local administrator account and vCenter Converter using a domain administrator account.

To resolve this issue, verify the permissions of the __VMware_Converter__ user account and grant full administrative permissions to it.

If this does not resolve the issue:
  1. Remove the Converter application from vCenter Server and manually delete the __VMware_Converter__ user account.
  2. Reinstall Converter and then retry importing the virtual machine.
Note: When using VMware vCenter Converter Standalone 5.0.x, ensure you use the Run as administrator option when launching the application. Select Converter from the Start menu, right click on it and select Run as administrator.

In Windows 7 and 2008 you may encounter this issue when the user account you are using does not have the proper permissions.

To address this issue:
  1. Launch Windows Explorer and navigate to C:\ProgramData\VMware.
  2. Right-click VMware vCenter Converter Standalone and click Properties.
  3. Click the Security tab.
  4. Click Edit.
  5. Under Allow, click Full control and then click OK.
  6. In Windows Explorer, navigate to C:\ProgramData\VMware\VMware vCenter Converter Standalone.
  7. Right-click ssl and click Properties
  8. Click the Security tab.
  9. Click Edit.
  10. Under Allow, click Full control and then click OK.
  11. Retry the conversion process.

Update History

10/27/2011 - Added vCenter Converter Standalone 5.0 to Products and added a note to run as administrator. 05/10/2012 - Added Step for Windows 7 and 2008

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