Knowledge Base

To troubleshoot pool provisioning problems in VMware View Manager 4.5:

Note:

Each step below provides a pool provisioning problem that you may encounter and a link to a document for performing the step and taking corrective action as necessary.

1. If you are unable to access to the customization specifications, see Creating a desktop pool fails with the error: Customization failed for Machine (1027309).
   
   
2. If pool creation fails with permission issues, see Creating a desktop pool fails with permission issues (1027310).
   
   
3. If you have issues with the templates required for provisioning the desktop pool, see Provisioning a desktop pool fails with the error: Provisioning error occurred on Pool Desktop_ID because of a configuration problem (1027311).
   
   
4. If the View Connection Server instance is unable to connect to vCenter Server, see Provisioning a desktop pool fails with the error: The status of vCenter at address VC_Address is unknown (1027312).
   
   
5. If you have problems accessing the datastore, see Provisioning the desktop pool fails with the error: Provisioning error occurred on Pool Desktop_ID because of a resource problem (1027313).
   
   
6. If pool provisioning fails because vCenter Server is overloaded, see Provisioning a desktop pool fails with the error: Provisioning error occurred on Pool Desktop_ID because of a timeout while customizing (1027314).
   
   
7. If the virtual machines are stuck in the Provisioning of Customizing state, see The virtual machines are stuck in the Provisioning or Customizing state (1027315).