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Troubleshooting USB redirection problems in VMware View Manager (1026991)

Symptoms

  • USB redirection in a View Client fails to make local devices available on the remote desktop.
  • Some devices are not available for redirection in View Client.

Purpose

This article provides information to troubleshoot issues with USB redirection in the VMware View Client.

Resolution

There are many potential causes for USB redirection failure in a VMware View Manager environment.
To resolve these issues:
  • If available, use PCoIP instead of RDP as the desktop protocol.

  • Connect the View Client to the View desktop before you plug in your USB device, otherwise the device will not be redirected

  • If a redirected device remains unavailable or stops working after a temporary disconnection, remove the device, plug it in again, and retry the redirection.

  • In View Administrator, go to Policies > Global Policies, and verify that USB access is set to Allow under View Policies.

  • Examine the log on the guest for entries of class wssm_usb, and the log on the client for entries of class wswc_usb. Entries with these classes are written to the logs if a user is not an administrator, or if the USB redirection drivers are not installed or are not working.

  • Open the Device Manager on the guest, expand Universal Serial Bus controllers, and reinstall the VMware View Virtual USB Device Manager and VMware View Virtual USB Hub drivers if these drivers are missing. If these drivers are disabled, enable them.

  • Open the Device Manager on the client, expand Universal Serial Bus controllers, and reinstall the VMware View Generic USB Device driver and the USB driver for the redirected device if these drivers are missing. If these drivers are disabled, enable them.

Tags

cannot-use-usb-device  usb-redirection

See Also

Update History

08/09/2012 - Added note to connect View Client -> Desktop before connecting USB 10/15/2013 - Added link to KB 2048334 in Resolution section.

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