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Error in IMsgServiceAdmin::ConfigureMsgService: MAPI_E_NETWORK_ERROR at Redemption.RDOSessionClass.LogonExchangeMailboxEx (1026496)

Symptoms

  • In VMware Service Manager Messaging service (for v8) application event log or the VMware Service Manager 9.0 Messaging Service (for v9) application event log, you see the message: 

    Error in IMsgServiceAdmin::ConfigureMsgService: MAPI_E_NETWORK_ERROR at Redemption.RDOSessionClass.LogonExchangeMailboxEx

  • Incoming and/or Outgoing messages are not working.

Resolution

This error message may occur if the default account used to run services is the local service account that does not have any network access rights.
 
To resolve this issue, run the service under a domain account:
 
  1. In the Open box, type regedit.exe.
  2. Click OK.
  3. Locate and click this key in the registry:

    HKEY_CURRENT_USER\Software\Microsoft\Exchange\Exchange Provider

    Note: You may need to create the registry path.
  4. In the Edit menu, click Add Value.
  5. Add this registry value:

    Value name: Closest GC Data type: REG_DWORD Radix: Hexadecimal Value data: 0x00000001
  6. Exit the Registry Editor.



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