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Editing template settings in vCenter Server 4.1 fails with PropertyCollector error (1025367)

Symptoms

  • Unable to edit the settings of the template that was converted to a virtual machine in vCenter Server 4.1
  • Editing template settings fails
  • You see the error:

    Call "PropertyCollector.RetrieveContents" for object "propertyCollector" on vCenter Server "<name of vCenter Server>" failed.

Resolution

This issue is resolved in VMware vCenter Server 4.1 Update 2, available at VMware Downloads. For more information, see the VMware vCenter Server 4.1 Update 2 Release Notes.
 
If you are unable to upgrade to vCenter Server 4.1 Update 2, work around this issue by connecting the vSphere Client directly to the ESX/ESXi host and edit the settings from the vSphere Client.
 
Alternatively, you can remove the virtual machine from the inventory and then add it back to the inventory, each time the VirtualCenter Service starts.
 
To  remove the virtual machine from the inventory and add it back to the inventory:
  1. Power off the virtual machine.
  2. Note the ESX/ESXi host on which the virtual machine resides.
  3. Right-click the virtual machine and click Remove from Inventory.

    Note: If the virtual machine is removed from the inventory using a vSphere Client connected directly to the ESX host, it may still appear in the inventory view within vCenter Server as an orphaned virtual machine. If this is the case, remove this orphaned virtual machine from the vCenter Server inventory .

  4. Browse the datastore and locate the virtual machine.
  5. Right-click the <vm name>.vmx file and click Add to Inventory.
  6. If you are unable to add the virtual machine, close the vSphere Client from vCenter Server.
  7. Log in directly to the ESX/ESXi host on which the virtual machine resides using the vSphere Client. To do this, you must know the root password.
  8. Browse the datastore and locate the virtual machine.
  9. Right-click the <vm name>.vmx file and click Add to Inventory.
  10. Log in to vCenter Server using the vSphere Client.

Note: You can also use this procedure for a template virtual machine. To do this, convert the template into a virtual machine, remove the virtual machine from inventory, re-register the virtual machine, and then convert it back to a template.

Tags

vcenter-server-tasks-fail  edit-template

Update History

06/29/2011 - Clarified workaround and specific nature of situation. 11/03/2011 - Added information that this issue is resolved in vSphere 4.1 Update 2

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