The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
A VMware Service Manager Customer Survey is not sent after a call is closed (1023588)
- VMware Service Manager does not send a Customer Survey
- A Customer Survey is not sent after a call is closed
VMware Service Manager is working as designed.
A Customer Survey is not sent if you change the action dates on a closure action or if you have the call open longer than a minute when writing closure comments.
The polling cycle for customer surveys is updated every minute, so if the closure action is pre-dated, then the customer survey polling cycle does not send a survey out for that call.
You can pre-date a closure action by changing the Action Start and Action End times on the call details screen. The full Call History then shows the user-defined date and the actual date.
Request a Product Feature
To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.