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Cannot access VMware vCenter Configuration Manager jobs page (1023238)

Symptoms

  • The collector service stops immediately after it is started
  • You do not see any errors
  • Cannot access VMware vCenter Configuration Manager jobs page
  • When you open the vCenter Configuration Manager (VCM) Job Manager, you get a generic error

Resolution

This issue occurs if the machine_name_netbios field for your Collector machine in the ecm_dat_machines table is NULL. When the collector service starts, it calls a stored procedure to register the collector in the database. If the netbios name is NULL, the stored procedure fails.
 
To resolve this issue: 
  1. Run this query to verify if the machine_name_netbios field for your Collector machine in the ecm_dat_machines table is NULL:

    SELECT machine_name_netbios FROM ecm_dat_machines WHERE machine_name = '<COLLECTOR_NAME>'

    Where <COLLECTOR_NAME> is the name of your Collector.

  2. Run this query to update the table and to set the machine_name_netbios field to an appropriate value:

    UPDATE ecm_dat_machines
    SET machine_name_netbios = '<COLLECTOR_NETBIOS_NAME>'
    WHERE machine_name = '<COLLECTOR_NAME>'

    Where <COLLECTOR_NETBIOS_NAME> is netbios name that you want to set.

  3. Start the Collector service.

Note: This issue is resolved in VCM 5.2x.

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