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Cannot connect to the client CD/DVD drive by using Passthrough IDE mode (1022010)

Connecting to the client CD/DVD drive using Passthrough IDE mode does not work in vSphere Client
This issue may occur with the vSphere Client on 32 bit or 64 bit versions of the Windows 7 Operating Systems
After connecting to a local ISO, the Media connect drop-down menu for a Virtual machine stops responding at CD/DVD Drive 1 (Connecting...)screen.

This issue can occur if you do not have local Administrator access to the operating system running the vSphere Client.

To make sure that you have local administrator access:

Close the vSphere Client.
Right-click the vSphere Client icon and click Run as Administrator.
Right-click the virtual machine and click Edit Settings.
Click CD/DVD and change the device to Passthrough IDE.
Power on the virtual machine and connect to the local CD/DVD drive.
Select the Virtual Machine from the vSphere Client menu and click Inventory > Virtual Machine > Guest > Send Ctrl+Alt+Del.

02/27/2013 - Updated Product Versions

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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