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Customization of Windows guests fails with the error: Customization of the guest operating system 'windows7Server64Guest' is not supported in this configuration (1020716)

Symptoms

  • Guest customization of Microsoft Windows Server 2008 R2 64-bit fails
  • You see the error:

    Customization of the guest operating system 'windows7Server64Guest' is not supported in this configuration. Microsoft Vista (TM) and Linux guest with Logical Volume Manager are supported only for recent ESX host and VMware Tools versions. Refer to vCenter documentation for supported configurations

  • Customization of Windows Vista or Windows 2008 fails
  • You see the error:

    Customization of the guest operating system 'winVistaGuest' or ' winLonghornGuest' is not supported in this configuration Microsoft Vista and linux guests with logical volume manager are supported only for recent ESX host and VMware tools versions Please refer to the virtualcenter documentation for supported configuration

Resolution

This issue may occur if you have not upgraded to vCenter Server 4.0 Update 1 or later and if VMware Tools is not installed on the virtual machine.

To resolve this issue, upgrade vCenter Server and install VMware Tools. If you are using an NFS volume, ensure that no root squash is enabled on the NFS server.

Windows 2008 Server R2 is supported in vCenter Server 4.0 Update 1 or later. You can install this upgrade to ESX 4.0 Update 1a through the Update Manager. For information related to upgrading, see Updating ESX 4.x to a newer released update (1016209).

To install VMware Tools, see Installing VMware Tools in a Windows virtual machine (1018377).

This Article Replaces

1010449

Update History

01/14/2010 - Added additional symptoms 01/21/2013 - 5.1.x added to Product Versions

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