Knowledge Base

• You cannot convert a virtual machine using VMware vCenter Converter Standalone
• Conversion of a virtual machine fails immediately
• In the Event Viewer tab, you see the error:
  
  VSS Event ID 4001: "Volume Shadow Copy service error: Cannot find diff areas for creating shadow copies. Please add at least one NTFS drive drive to the system with enough free" 
  

• Conversion fails with the error:

Converter unable to create a VSS snapshot of the source volume
Error code 2147754776 (0x80042318)

• On a Windows machine running vCenter Converter Standalone, under Administration Tools > Event Viewer > Application you see the error:
  
  Event Type: Error
  Event Source: VSS
  Event Category: None
  Event ID: 5013
  Date: 8/19/2005
  Time: 10:38:14 PM
  User: N/A
  Computer: ComputerName
  Description: Volume Shadow Copy Service error: Shadow Copy writer ContentIndexingService called routine RegQueryValueExW which failed with status 0x80070002 (converted to 0x800423f4). For more information, see Help and Support Center at http://support.microsoft.com.
  Data: 0000: 57 53 48 43 4f 4d 4e 43 WSHCOMNC 0008: 32 32 39 32 00 00 00 00 2292.... 0010: 57 53 48 43 49 43 00 00 WSHCIC.. 0018: 32 38 37 00 00 00 00 00 287.....
  
  

• In the Converter logs, you see the error:

  • A general system error occurred. Found dangling SSL error

  • [2011-03-19 21:32:14.025 02760 info 'App'] Connecting to host h6pvx01.fras.frb.org on port 443
    [2011-03-19 21:32:14.057 02760 info 'App'] Authenticating user root
    [2011-03-19 21:32:14.072 02760 info 'App'] ComputeResource for vim.HostSystem:ha-host is vim.ComputeResource:ha-compute-res
    [2011-03-19 21:32:14.088 02760 info 'App'] ResourcePool for vim.ComputeResource:ha-compute-res is vim.ResourcePool:ha-root-pool
    [2011-03-19 21:32:14.088 02760 info 'App'] ComputeResource for vim.ResourcePool:ha-root-pool is vim.ComputeResource:ha-compute-res
    [2011-03-19 21:32:14.103 02760 info 'App'] Datacenter for vim.ComputeResource:ha-compute-res is vim.Datacenter:ha-datacenter
    [2011-03-19 21:32:14.103 02760 info 'App'] Root VM folder for vim.Datacenter:ha-datacenter is vim.Folder:ha-folder-vm
    [2011-03-19 21:32:14.103 02760 info 'App'] Reusing existing VIM connection to h6pvx01.fras.frb.org
    [2011-03-19 21:32:14.135 02760 info 'App'] Scheduled timer canceled, StopKeepAlive succeeds
    [2011-03-19 21:32:14.135 02760 info 'vmomi.soapStub[8]'] Resetting stub adapter for server TCP:h6pvx01.fras.frb.org:443 : Closed
    [#4] [2011-03-19 21:32:14.150 06420 info 'App'] ConverterConnection: KeepAlive timer canceled, StopKeepAlive succeeded
    [#4] [2011-03-19 21:32:14.150 06420 info 'vmomi.soapStub[5]'] Resetting stub adapter for server PIPE:\\.\pipe\vmware-converter-worker-soap : Closed
    [2011-03-19 21:32:14.291 02760 info 'App'] Started task "task-5" for job="job-17", item ="2" -- void __thiscall Converter::Server::Job::JobProcessorImpl::StartProcessingJobs(void) ("d:/build/ob/bora-292238/bora/sysimage/lib/converter/server/job/jobProcessorImpl.cpp:351"G)
    [2011-03-19 21:32:14.307 05324 info 'App'] [task,332] [task-5] -- BEGIN -- Convert
    [2011-03-19 21:32:14.400 05324 error 'App'] Found dangling SSL error: [0] error:00000001:lib(0):func(0):reason(1)
    [2011-03-19 21:32:14.447 05324 info 'App'] [taskSpec,464] [task-5] [TaskMap] task-5:task-3
    [2011-03-19 22:04:34.422 05324 error 'App'] [task,344] [LRO] Unexpected Exception: converter.fault.CloneFault
    [2011-03-19 22:04:34.422 05324 info 'App'] [task,373] [task-5] -- ERROR -- Convert: converter.fault.CloneFault
    

• VMware Converter cannot take a snapshot on Microsoft 64bit Vista, Windows 2008, or Windows 7 physical sources if the source has a volume formatted in FAT (File Allocation Table)
• Attempting to hot clone these devices fails
• You see the error:
  
  Failed to take snapshot of a source volume
  FAILED: Unable to create a VSS snapshot of the source volume(s). Error code:2147754766 (0x8004230E)