Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
 
Search the VMware Knowledge Base (KB)   View by Article ID
 

Collecting diagnostic information for VMware View

Purpose

VMware Technical Support routinely requests the diagnostic information from you when a support request is addressed. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. This information is gathered using a specific script or tool within the product.
 
This article provides procedures for obtaining diagnostic information for VMware View components.
 
The diagnostic information obtained by using this article is uploaded to VMware Technical Support. To uniquely identify your information, use the Support Request (SR) number you receive when you create the new SR.

Resolution


VMware View consists of these components:
  • View Connection Server
  • View Security Server (this component optional and is present only if installed)
  • View Transfer Server (this component optional and is present only if installed)
  • View Agent
  • View Client
  • View Composer Server

View Connection Server, View Security Server, and View Transfer Server

To obtain diagnostic information from the View Connection Server, View Security Server, and View Transfer Server:

  1. Log in to the View Connection Server.
  2. Click Start > Programs > VMware > Generate View Connection Server Log Bundle. On the desktop, the folder vdm-sdct contains zipped log files.
  3. To enable advanced debug logging:
    1. Click Start > Programs > VMware > Set View Connection Server Log Levels.
    2. When prompted, press 2 to enable advanced logging.

View Agent

To obtain diagnostic information from the View Agent:
  1. Log in to a virtual machine with View Agent installed.
  2. Open a command prompt and execute:

    "c:\Program Files\VMware\VMware View\Agent\DCT\support.bat"
  3. On the desktop, the folder vdm-sdct contains zipped log files.
  4. To enable advanced debug logging:
    1. Open a command prompt and execute:

      "c:\Program Files\VMware\VMware View\Agent\DCT\support.bat" loglevels
    2. When prompted, press 2 to enable advanced logging.
To collect Agent logs remotely from the Connection Server, run this command in a command prompt:
vdmadmin -A -getDCT -outfile <file name> -d <pool name> -m <virtual machine name>
Notes:
  • The support bundle is created in the directory from which the command is run.
  • Pool name and virtual machine name are both case sensitive
  • This command may be run while a user is connected and working on the virtual machine

View Client

Windows Client

To obtain diagnostic information from a Windows Client:
  1. Log in to a physical or virtual machine with the VMware View Client installed.
  2. Open a command prompt and execute:

    "c:\Program Files\VMware\VMware View\Client\DCT\support.bat"
  3. On the desktop, the folder vdm-sdct contains zipped log files.
  4. To enable advanced debug logging:
    1. Open a command prompt and execute:

      "c:\Program Files\VMware\VMware View\Client\DCT\support.bat" loglevels
    2. When prompted, press 2 to enable advanced logging.

Macintosh Client

Macintosh clients do not have a script to collect the logs. You must manually collect the following files for diagnostic and troubleshooting purposes:
  • ~/Library/Logs/VMware View Client.log
  • ~/Library/Preferences/ByHost/com.microsoft.rdc.*.plist
  • ~/Library/Preferences/com.microsoft.rdc.plist
  • ~/Library/Preferences/com.microsoft.rdc.plist

    Where ~ is the user name of the user logged into the Mac client.
Note: You can use the Finder or Terminal application to locate and copy the files.
Linux Client
Most Linux based thin clients have client logs in one of these locations:
  • /tmp/vmware-
  • /tmp/teradici-
  • /tmp/vmware-root

View Composer Server

To obtain diagnostic information from the View Composer Server:
  1. Log in to the View Composer Server.
  2. Open a command prompt.

    For 32bit operating systems, run the command:

    cscript.exe "c:\Program Files\VMware\VMware View Composer\svi-support.wsf" /zip

    For 64bit operating systems, run the command:

    cscript.exe "c:\Program Files (x86)\VMware\VMware View Composer\svi-support.wsf" /zip

    The zipped log files are on the desktop.

    Notes:

Additional Information

For more information on opening a command prompt, see Opening a command or shell prompt (1003892).

Tags

collecting-diagnostic-information-view view-log-files

See Also

Update History

01/07/2011 - Added information for View Security Server; Added commands for View Composer on 64 bit OS. 03/30/2011- Added link to KB 1010388 10/02/2011 - Added information on collecting Agent logs remotely 10/27/2011 - Added client log locations for Linux based thin clients

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)
Actions
  • Bookmark Document
  • Email Document
  • Print Document
  • Subscribe to Document
  • Bookmark and Share