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Update Manager Plugin appears to install correctly but remains available for install and cannot be enabled (1017052)

Symptoms

After downloading and installing the Update Manager Plugin, you may experience these symptoms:

  • The plugin remains available for install.
  • The plugin cannot be enabled.
  • This issue occurs even after you re-download and re-install the Update Manager Plugin.

Resolution

This issue is resolved in vCenter Server 4.0 Update 3.
This issue occurs if double quotes (") are used in the Environment Path variable of Windows.
 
To resolve this issue, you must remove the double quotes.
 
To remove the double quotes:
  1. Open a command prompt. Click Start > Run , type cmd, and click OK.
  2. Check the Path variable by typing:

    echo %path%

  3. Check to see if there is a double quote in the path. For example:

    c:\windows;c:\windows\system32;"c:\program files\3rdpartyapp"

  4. If there is a double quote in the path:
    1. Copy the full path from the command line into Notepad.
    2. Remove any double quotes, then copy the path.
    3. From the command prompt, enter set path=, then paste the edited path. For example:

      set path= c:\windows;c:\windows\system32;c:\program files\3rdpartyapp

  6. Run this command to launch the vSphere Client from the command prompt from where you set the path:

    %ProgramFiles% \VMware\Infrastructure\Virtual Infrastructure Client\Launcher\VpxClient.exe
  7. Open the Plugin Manager within the vSphere Client. The Update Manager plugin is available.

Additional Information

This issue may also occur if there are double quotes in the User path variable. 

To check the User path variable:
  1. Right click My Computer and click Properties.
  2. Click the Advanced tab.
  3. Click Environment Variables.
  4. Check the Path in the User Variables pane.
  5. Remove any quotes from the paths.

Tags

vcenter-plugins-fail

Update History

08/06/2010 - Added information about launching the vSphere client from the command prompt.

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