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Troubleshooting virtual machine startup and shutdown issues in VMware Fusion

Symptoms

  • Virtual machine will not start
  • Cannot boot a virtual machine
  • Virtual machine appears frozen
  • Virtual machine gives a "Signal 10" error
  • Missing vmsn or vmdk files
  • Operation on file <xxx> could not be completed
  • Operating System Not Found

Purpose

This article provides information to help address common virtual machine startup and shutdown issues.

Resolution

Please validate that each troubleshooting step below is true for your environment.Each step will provide instructions or a link to a document, in order to eliminate possible causes and take corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step
  1. VMware Fusion may need to be reinstalled. For more information, see Troubleshooting startup issues by manually reinstalling Fusion (1003484).

  2. Check the integrity of your virtual machine. To verify the integrity of a virtual machine, see Verifying hosted virtual machine file integrity (1003846).

  3. The virtual machine may need to be powered off. For more information, see Forcing a virtual machine to power off in VMware Fusion (1006215).

  4. If Windows is displaying a blue screen, see Performing a Windows repair on a Windows XP virtual machine (1013846).

  5. If your virtual machine appears frozen, and Fusion menu options do not respond, the virtual machine may still be running in the background. If this is the case, try restarting the Fusion GUI by right-clicking on Fusion's dock icon and choosing Force Quit.

  6. If this is a Boot Camp partition, see Troubleshooting Stop errors when using Boot Camp virtual machines (1003485) or Boot Camp virtual machine fails to power on (1005681).
Note:  If the problem still exists after trying these steps in the article, please file a support request with VMware support and note this KB article ID in the problem description. For more information, see How to Submit a Support Request.

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Actions
  • KB Article: 1014534
  • Updated: Oct 27, 2009
  • Products:
    VMware Fusion
  • Product Versions:
    VMware Fusion 1.x
    VMware Fusion 2.x
    VMware Fusion 3.x