Troubleshooting a missing CD/DVD-ROM drive in a Windows virtual machine (1014268)
- The Windows Device Manager reports:
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
For a solution and a downloadable utility for your virtual machine, see the Microsoft Knowledge Base article Your CD drive or DVD drive is missing or is not recognized by Windows or other programs.
For virtual machines running Windows 2000, see the Microsoft Knowledge Base article 270008.
Warning: Before you implement the solution in these articles, VMware recommends that you backup the virtual machine's registry. For more information, see the Microsoft Knowledge Base article 322756.