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Administrator window does not list users after a query (1013502)
Details
The Administrator window does not list users when an administrator tries to search the entire directory for a user. This issue occurs because the global catalog query fails when the connection broker attempts to connect to a domain controller.
Solution
View Connection Server must be able to access the Active Directory Global Catalog and Lightweight Directory Access Protocol (LDAP) services. If the Global Catalog and LDAP ports are blocked, administrators will face problems when they configure user entitlements. The following ports on any domain that is used by the broker must be accessible to the broker on the appropriate domain controllers:
Global Catalog Server TCP 3269
Global Catalog Server TCP 3268
LDAP Server TCP 389
LDAP Server UDP 389
Your configuration might be different. See the Microsoft documentation for your Active Directory server version for more information.
Keywords
Global Catalog Server TCP 3269, TCP 3268, LDAP Server TCP 389, UDP 389, connection broker, global catalog query
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