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Virtual machine IP Address and DNS Name not available on virtual machine Summary tab (1013371)

Symptoms

You may experience these symptoms:

Cannot view the virtual machine IP Address or DNS Name.
The virtual machine IP Address and DNS Name are not available on the virtual machine Summary tab.

Resolution

This problem may be seen if the virtual machine Configuration Parameter isolation.tools.setinfo.disable is set to true. When configured this way, the guest operating system does not pass IP Address and DNS Name information to the ESX host for display in vCenter Server. Newly created virtual machines without this virtual machine Configuration Parameter set to true do not exhibit the problem.

To resolve the problem, set the isolation.tools.setinfo.disable parameter to false:

Power off the virtual machine.
Right-click the virtual machine and choose Edit Settings.
Click the Options tab.
Click General under Advanced.
Click Configuration Parameters.
Locate the isolation.tools.setinfo.disable parameter and set the value to false.
Click OK.
Click OK.
Power on the virtual machine.

Additional Information

The following documents detail instances where the VM Configuration Parameter isolation.tools.setinfo.disable may be set to true:

ESX SERVER, SECURITY TECHNICAL IMPLEMENTATION GUIDE, Version 1, Release 1, 28 April 2008
Security Hardening, VMware Infrastructure 3 (VMware ESX 3.5 and VMware VirtualCenter 2.5)
Verifying sufficient free disk space for an ESX/ESXi virtual machine (1003755)

Further information regarding the configuration of the isolation.tools.setinfo.disable parameter is available in the ESX Server Configuration guides for each of the ESX products. These guides can be accessed at the VMware Documentation site.

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