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Virtual machine IP Address and DNS Name not available on virtual machine Summary tab (1013371)

Symptoms

  • Cannot view the virtual machine IP Address or Domain Name Server (DNS) Name.
  • The virtual machine IP Address and DNS Name are not available on the virtual machine Summary tab. 

Cause

This issue occurs if the virtual machine Configuration Parameter isolation.tools.setinfo.disable is set to True. When configured this way, the guest operating system does not pass IP Address and DNS Name information to the ESXi/ESX host for display in vCenter Server. Newly created virtual machines without this virtual machine Configuration Parameter set to True do not exhibit this problem.

Note: It is not required for the vCenter Server to be apart of the domain for the fully qualified domain name of a managed virtual machine to be displayed; however, if the virtual machine is not member of domain, then DNS name on virtual machine's Summary tab will display the hostname only.

Resolution

To resolve the issue, set the isolation.tools.setinfo.disable parameter to False.
 
To set the isolation.tools.setinfo.disable parameter to False: 
  1. Power off the virtual machine.
  2. Right-click the virtual machine and select Edit Settings.
  3. Click the Options tab.
  4. Click General under Advanced.
  5. Click Configuration Parameters.
  6. Locate the isolation.tools.setinfo.disable parameter and set the value to False.

    Note: If the parameter is not present, you can add it manually with the Add Row button, and add the parameter name and value from the steps above.

  7. Click OK.
  8. Click OK.
  9. Power on the virtual machine.
If after performing these steps the issue persists:
  1. Right-click the Virtual Machine and select Remove from Inventory.
  2. Browse to the Datastore where the virtual machine is stored and right-click the virtual machines .vmx file.
  3. Click Add to Inventory for the Configuration Parameters to become effective.

Additional Information

For details of instances where the virtual machine's Configuration Parameter isolation.tools.setinfo.disable may be set to True, see
For  information regarding the configuration of the isolation.tools.setinfo.disable parameter see, the ESXi/ESX Server Configuration guides for each of the ESXi/ESX products on the VMware Documentation site.

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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