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The Hardware Status tab displays the error: Hardware monitoring service on this host is not responding or not available (1013080)

Symptoms

You are experiencing these issues with the Hardware Status tab in vCenter Server:
  • An ESX host's System Summary reports the error:

    Hardware monitoring service on this host is not responding or not available

Resolution

This issue may occur when the ESX host is located in a DMZ and is being managed by a vCenter Server that is outside the DMZ. It may occur if port 5989 is blocked, even if ESX and vCenter Server are in the same network.


To resolve this issue, ensure that TCP port 5989 (incoming and outgoing) is open to allow CIM transaction traffic to pass between the ESX host and vCenter and vice-versa.

For more information about firewall configuration and ports, see:
 
Alternatively, you can see if restarting the Common Information Model (CIM) service, which is the process used for providing hardware health information, resolves the issue.  
  1. Open an SSH session to the host. For more information, see Opening a command or shell prompt (1003892)
  2. Run this command:

    /etc/init.d/sfcbd-watchdog restart

  3. Go back to the Hardware Status tab on vCenter Server and click the Update link. It may take up to 5 minutes to refresh.

    Note: Do not navigate away from the Hardware Status tab until it refreshes.

Additional Information

Tags

port-security  vcenter-hardware-status-fails  esx-hardware-status-fails

See Also

Update History

10/03/2012 - Added restarting CIM service as another possible solution 11/02/2012 - Added vCenter Server 4.1.x and 5.0.x to Product Versions 03/18/2014 - Added VMware vCenter Server 5.5.x

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