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Collecting diagnostic information for Lab Manager 4.x

Purpose

VMware Technical Support routinely request diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.
 
This article provides procedures for obtaining diagnostic information for VMware Lab Manager 4.x.
 
The diagnostic information collected can then be uploaded to VMware Technical Support. To uniquely identify your information, use the Support Request (SR) number you received when you opened your Support Request.

Resolution

Use the Collect Support information feature to collect Lab Manager log files.
 
To collect Lab Manager log files:
  1. From the main menu, click Settings.
  2. Click the Support Link tab.
  3. Click Collect.
  4. A link to a .ZIP file appears that can be uploaded to support.
This feature collects logs from various locations, including ESX hosts. However, there may be cases where other logs need to be collected or the automated collection fails. 
 
If you need other log files or to manually gather logs, you can find them in:
  • Lab Manager server – %AllUsersProfile%\Application Data\VMware\VMware vCenter Lab Manager\Logs\
  • Lab Manager Agent – /var/log/vmware/vslad/*.*
  • ESX host logs – See Collecting diagnostic information for VMware ESX v2.5.x, 3.0.x,3.5 and 4.0 (653)

    Collecting diagnostic information for ESX also collects the Lab Manager agent logs.
     
  • Lab Manager Server Install Logs – If the issue is install related, gather the following logs (located in %AllUsersProfile%\Application Data\VMware\VMware vCenter Lab Manager\Logs\):
    • VMWInstallhelper.log
    • VMWInstallIIS.log
    • VMWPreReqCheck.log
    • VMWSetConfiguration.log

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Actions
  • KB Article: 1012324
  • Updated: Oct 19, 2009
  • Products:
    VMware vCenter Lab Manager
  • Product Versions:
    VMware vCenter Lab Manager 4.0.x