Collecting diagnostic information for Lab Manager 4.x (1012324)
VMware Technical Support routinely request diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.
This article provides procedures for obtaining diagnostic information for VMware Lab Manager 4.x.
The diagnostic information collected can then be uploaded to VMware Technical Support. To uniquely identify your information, use the Support Request (SR) number you received when you opened your Support Request.
- Instructions for opening a support request can be found at www.vmware.com/support/policies/howto.html.
- Instructions for uploading your support files can be found in Uploading diagnostic information to VMware (1008525).
- Instructions for obtaining diagnostic information for other VMware products can be found online in Collecting diagnostic information for VMware products (1008524).
From the main menu, click Settings.
Click the Support Link tab.
A link to a .ZIP file appears that can be uploaded to support.
- Lab Manager server – %AllUsersProfile%\Application Data\VMware\VMware vCenter Lab Manager\Logs\
- Lab Manager Agent – /var/log/vmware/vslad/*.*
- ESX host logs – See Collecting diagnostic information for VMware ESX v2.5.x, 3.0.x,3.5 and 4.0 (653)
Collecting diagnostic information for ESX also collects the Lab Manager agent logs.
- Lab Manager Server Install Logs – If the issue is install related, gather the following logs (located in %AllUsersProfile%\Application Data\VMware\VMware vCenter Lab Manager\Logs\):
Note: Installer logs are stored under different name in Lab Manager 4.x. Now there are named:
VMware vCenter Lab Manager-Installer-YYYY-MM-DD-HH-MM-SS.log
VMware vCenter Lab Manager-PreCheck-YYYY-MM-DD-HH-MM-SS.log
Replace YYYY=year, MM=month, DD=day, HH=hour, MM=minute, and SS=seconds