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Collecting diagnostic information for VMware Data Recovery
Purpose
VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.
This article provides procedures for obtaining diagnostic information for VMware Data Recovery.
The diagnostic information collected can then be uploaded to VMware Technical Support. To uniquely identify your information, use the Support Request (SR) number you received when you opened your Support Request.
- Instructions for opening a support request can be found online at www.vmware.com/support/policies/howto.html.
- Instructions for uploading your support files can be found online at Uploading diagnostic information to VMware (1008525).
- Instructions for obtaining diagnostic information for other VMware products can be found online at Collecting diagnostic information for VMware products (1008524).
Resolution
To collect diagnostic information for VMware Data Recovery:
- Right-click on the VMware Data Recovery appliance, and click Open Console.
- Press ALT+F2 to open an alternate console.
- Log in as a root user. The default password is vmw@re.
- Run the command:
/usr/sbin/datarecovery-support
This command generates a compressed log bundle that can be found in the following directory with this naming convention:
/var/vmware/datarecovery/datarecoveryLogs-<year><month><day><time>.tar.gz
- Connect to the VMware Data Recovery appliance using an SCP client to download the files to your desktop.
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- KB Article: 1012282
- Updated: Nov 9, 2009
- Products:
VMware Data Recovery - Product Versions:
VMware Data Recovery 1.x