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Adding or modifying secondary license administrators or support administrators on a contract

Symptoms

  • You are unable to download VMware products.
  • You do not find the licenses in your license portal.

Purpose

This article provides steps for adding or modifying the secondary license administrator and a support administrator.

Resolution

The Primary License Administrator (PLA) has the ability to add or remove secondary license administrators (SLA) and support administrators (SA).
 
To add or modify a secondary license administrator or a support administrator:
  1. Log in to your VMware account portal at http://www.vmware.com/account/login.do
  2. Click Manage Contracts.

    Note: If the contract is not listed, then you must contact the PLA of that contract.

  3. Choose the Contract you need to modify.
  4. Click the Administrators tab.
  5. Click Add Administrators.
  6. Type the email address of the person you need to add. That person must have their email registered on the VMware website.
  7. Choose the level of Administration.
  8. Finish the process or repeat the same process for other contracts.
To add a Primary License Administrator, contact Licensing Support using one of the following options.
 Note: For more information about license administrator and support administrator roles, see Distinction between License Administrator (LA) and Support Administrator (SA) (1003304)

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