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Cannot log in to an ESX 4 host with vSphere Web Access

Symptoms

  • You cannot log in to an ESX 4.0 host using vSphere Web Access
  • The vSphere Web Access browser does not open
  • The browser shows the error:

    503 Service unavailable

Resolution

This issue may occur if the vSphere Web Access service is not started on the ESX host.
 
Note: This service is disabled by default in ESX 4.0.
 
To log in to an ESX 4.0 host using vSphere Web Access:
  1. Determine if the vSphere Web Access service is running on the ESX host:
    1. Log in to the ESX host Service Console as root.
    2. Run the command:

      service vmware-webAccess status

      The output indicates if the service is running.

  3. If the vSphere Web Access service is stopped, start it with the command:

    service vmware-webAccess start
  4. To configure the vSphere Web Access service to run automatically, run the command:
chkconfig --level 345 vmware-webAccess on
You can now use vSphere Web Access to log in to the ESX host.

Additional Information

For more information about vSphere Web Access, see the vSphere Web Access Administrator's Guide.

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Actions
  • KB Article: 1011921
  • Updated: Aug 14, 2009
  • Products:
    VMware ESX
    VMware ESXi
  • Product Versions:
    VMware ESX 4.0.x