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Enabling the VMware vCenter Update Manager plugin generates errors

Symptoms

  • Enabling the VMware vCenter Update Manager plugin fails
  • You receive one or more of the following errors:
    • There was an error connecting to vmware vcenter update manager - IPADDRESSOFVC:8084
      Vmacore::Exception: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    • The request failed because of a connection failure.

Resolution

Enabling the VMware vCenter Update Manager plugin can fail if you are using a remote SQL database with Windows authentication and the Update Manager service is set to log on as the local system account.
 
To resolve this issue:
  • Change the service to login as the same Windows NT account that has been given dbo permissions to the SQL database.
  • Make sure the vci-integrity.xml file, located at C:\Program Files\VMware\Infrastructure\Update Manager, has the correct vCenter IP address. If the IP address is incorrect, update it and restart the Update Manager service.
To correct the IP address information:
  1. Open the file vci-integrity.xml in a text editor. The default location is C:\Program Files\VMware\Infrastructure\Update Manager\vci-integrity.xml.
  2. Ensure that the file has the correct IP address information:

    <PatchDepotProxyUrl/>
    <PatchDepotUrl>http://xxx.xxx.xxx.xxx:9084/vci/hostupdates/hostupdate</PatchDepotUrl>

    Where xxx.xxx.xxx.xxx is the IP address of your vCenter Update Manager Server.

  3. Ensure that the <vpxdLocation> entry has the correct vCenter Server IP address. For example:

    <vpxdLocation> https://VC_SERVER </vpxdLocation>

  4. Save and close the file.
  5. Restart the VMware Update Manager Service.

Additional Information

For more information, see the ESX and vCenter Server Installation Guide.

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