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Collecting diagnostic data for VMware Orchestrator
Purpose
VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.
This article provides procedures for obtaining diagnostic information for VMware Orchestrator.
The diagnostic information collected can then be uploaded to VMware Technical Support. To uniquely identify your information, use the Support Request (SR) number you received when you opened your Support Request.
- Instructions for opening a support request can be found online at www.vmware.com/support/policies/howto.html .
- Instructions for uploading your support files can be found online at Uploading diagnostic information to VMware (1008525) .
- Instructions for obtaining diagnostic information for other VMware products can be found online at Collecting diagnostic information for VMware products (1008524) .
Resolution
To collect Orchestrator log files:
- From the main menu, click the Log tab.
- Click Generate Log Report.
- A link to a .ZIP file appears that can be uploaded to support.
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Actions
- KB Article: 1010959
- Updated: Aug 14, 2009