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Troubleshooting issues with video in View Manager (1010945)


The symptom are:
  • Video drops or lags 
  • Video is choppy and pixelated


This issue occurs when MMR is not enabled or applied as a local policy or in Active Directory (AD)
Enable MMR within the Client GPO template and apply it as a local policy or in Active Directory (AD). For more information, see

Also, make sure that the clients firewall is not blocking the MMR port 9427.

Note:  MMR does not work correctly if the View Client video display hardware does not have overlay support.

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