Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
 
Search the VMware Knowledge Base (KB)   View by Article ID
 

Troubleshooting issues with video in View Manager (1010945)

Symptoms

The symptom are:
  • Video drops or lags 
  • Video is choppy and pixelated

Resolution

This issue occurs when MMR is not enabled or applied as a local policy or in Active Directory (AD)
 
Enable MMR within the Client GPO template and apply it as a local policy or in Active Directory (AD). For more information, see http://www.vmware.com/pdf/viewmanager3_admin_guide.pdf.

Also, make sure that the clients firewall is not blocking the MMR port 9427.

Note:  MMR does not work correctly if the View Client video display hardware does not have overlay support.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 3 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)
  • 3 Ratings
Actions
KB: