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Troubleshooting issues with video in View Manager (1010945)

Symptoms

The symptom are:

Video drops or lags
Video is choppy and pixelated

Resolution

This issue occurs when MMR is not enabled or applied as a local policy or in Active Directory (AD)

Enable MMR within the Client GPO template and apply it as a local policy or in Active Directory (AD). For more information, see http://www.vmware.com/pdf/viewmanager3_admin_guide.pdf.

Also, make sure that the clients firewall is not blocking the MMR port 9427.

Note: MMR does not work correctly if the View Client video display hardware does not have overlay support.

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