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Collecting diagnostic information for VMware ESXi Server 3.5
Purpose
VMware Technical Support routinely requests the diagnostic information from you when a support request is addressed. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. This information is gathered using a specific script or tool within the product.
This article provides procedures for obtaining diagnostic information for VMware ESXi Server.
The diagnostic information obtained by using this article is uploaded to VMware Technical Support. To uniquely identify your information, use the Support Request (SR) number you receive when you create the new SR.
- Instructions for opening a support request can be found online at www.vmware.com/support/policies/howto.html.
- Instructions for how to upload your support files can be found at Uploading diagnostic information to VMware (1008525).
- Instructions for obtaining diagnostic information for other VMware products can be found at Collecting diagnostic information for VMware products (1008524).
Resolution
ESXi diagnostic information can be gathered using VI Client connected to the ESXi host or the VMware VirtualCenter Server.
Download the VI Client from the ESXi host, using a web browser. After installing the VI Client on your local machine, start it and point it to the ESXi server.
To gather diagnostic data using VI Client:
- Click File > Export > Export Diagnostic Logs.
- Specify a location to save the log bundle to.
- After the logs have been collected and downloaded (might be several minutes), upload the logs to the FTP site. For more information, see Uploading diagnostic information to VMware (1008525).
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Actions
- KB Article: 1010705
- Updated: Aug 14, 2009
- Products:
VMware ESXi - Product Versions:
VMware ESXi 3.5.x Embedded
VMware ESXi 3.5.x Installable