Knowledge Base

• For all versions of Converter it is important to collect both client and agent logs.
• If you are converting a virtual machine and it is powered off there will be no agent logs.

VMware Converter 3.0.x

• To collect client logs from the Converter user interface click File > Export Logs.
• To collect client logs from the file system of the computer running Converter look in the directory %TEMP%\vmware-temp and gather all files that begin with vmware-client.
  
  Note: You only need to use one of these methods.
  
  
• To collect client logs when the Cold Clone CD is used:
  
  
  1. After the computer is booted enter a network share in the network dialog wizard. This must be done prior to any conversion.
  2. From the user interface click File > Export Logs.
     
     Note: If the user interface is no longer available but a network share had been specified look in the network share directory and gather all files that begin with vmware-client.
     
     
• To collect agent logs from the computer that is being converted:
  
  
  • For Windows NT look in the directory %WINDIR%\vmware-temp and gather all files that begin with vmware-converter.
  • For all other versions of Windows look in the directory %WINDIR%\Temp\vmware-temp and gather all files that begin with vmware-converter.

VMware Converter Enterprise for VirtualCenter 2.5

• To collect client logs from VirtualCenter look in the directory %ALLUSERSPROFILE%\Application Data\VMware\VMware Converter Enterprise\Logs and gather all files.
  
• To collect client logs when the Cold Clone CD is used:
  
  
  1. After the computer is booted enter a network share in the network dialog wizard. This must be done prior to any conversion.
  2. From the user interface click File > Export Logs.
     
     Note: If the user interface is no longer available but a network share was specified look in the network share directory and gather all files that begin with vmware-client.
     
     
• To collect agent logs from the computer that is being converted:
  
  
  • For Windows NT look in the directory %WINDIR%\vmware-temp and gather all files that begin with vmware-converter.
  • For all other versions of Windows look in the directory %WINDIR%\Temp\vmware-temp and gather all files that begin with vmware-converter.

VMware vCenter Converter Standalone 4.0.x

• To collect client and agent logs from the Converter user interface click File > Export Logs.
  
  Note: Unless the Converter user interface is unavailable this is the only method required to collect all logs.
  
  
• To collect client logs from the file system of the computer that is running Converter:
  
  
  • For Windows look in the directory %USERPROFILE%\Local Settings\Application Data\VMware\VMware vCenter Converter Standalone\Logs and gather all files.
  • For Linux look in the directory $HOME/.vmware/VMware vCenter Converter Standalone/Logs and gather all files.
  
  
• To collect agent logs from the computer that is being converted:
  
  
  • For Windows look in the directory %ALLUSERPROFILE%\Application Data\VMware\VMware vCenter Converter Standalone\logs and gather all files.
  • For Linux look in the directory /var/log/vmware-vcenter-converter-standalone and gather all files.