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VirtualCenter cannot authenticate domain account users

Details

  • VirtualCenter cannot authenticate domain account users (local accounts are unaffected)
  • Clicking on domain users in VirtualCenter produces the error:

    A general system error occurred: error accessing directory
  • VirtualCenter logs contain messages similar to:

    [2009-04-16 10:41:53.078 'Libs' 3500 info] [ADS] Failed to get group description
    [2009-04-16 10:41:53.078 'Libs' 3500 info] [ADS] Enumerate failed (0x800708ac)

Solution

You must edit Active Directory settings.
 
To edit Active Directory settings:
  1. Log in to VirtualCenter with a local Administrator account.
  2. Click Administration > VirtualCenter Management Server Configuration.
  3. Click Active Directory.
  4. Change the Active Directory Timeout from 60 to 120 seconds. 
  5. Ensure that Enable Query Limit is selected and enter a limit of 100.
  6. Click OK.

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