Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
 
Search the VMware Knowledge Base (KB)   View by Article ID
 

Windows virtual desktop log in error: Your desktop is in an inconsistent state that could cause data loss (1009789)

Symptoms

You see the following error when you log in to a Windows virtual desktop:
 
Your desktop is in an inconsistent state that could cause data loss (error: failed to backup profiles keys)

Resolution

This issue may occur if read/write access is blocked by anti-virus software.
 
To confirm that this is the cause:
  1. Log in to the virtual machine via the MKS Console in VirtualCenter.
  2. Run msconfig to prevent the anti-virus software from starting.
  3. Reboot the virtual machine and log back in to the virtual machine. If you do not see the error, this issue is caused by anti-virus software. 
You must disable live file scanning on \personality\ and \personality.bak\ (located on your data drive). For more information, contact your anti-virus software vendor.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 4 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)
  • 4 Ratings
Actions
KB: