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Virtual machines cannot access the CD/DVD ROM drive on an ESX/ESXi 3.5 host (1009641)

Symptoms

  • An ESX/ESXi host's SATA CD/DVD-ROM drive is visible as a SCSI device under Configuration and Storage Adapters, however:
    • Virtual machines running on the ESXi host are unable to access or read from the SATA DVD-ROM drive attached to the server.
    • The virtual machines are able to access virtual CDROM drives provided by System Management Interface cards, such as iLO, iLOM, RSA, DRAC, or through IP KVMs.

  • The /var/log/vmkernel log file contains the entry:

    atapi_sense_complete: scsi cmd 0x00, result 2, sense 2,0,0

Resolution

This issue occurs because ESX/ESXi hosts equipped with SATA CD/DVD-ROM drives utilize a driver which re-presents the drive as a SCSI device to the VMkernel.
 
In addition, ESXi 3.5 virtual machines do not support the use of mapping SCSI CD/DVD-ROM devices to a virtual CD/DVD-ROM drive. They can, however, map them as a Generic SCSI device and in some cases can boot from it.
 
This issue is resolved in:

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