VMware
 

Knowledge Base

Search the Knowledge Base:
Products:
Search In:
 

Collecting diagnostic information for Site Recovery Manager 1.x

Purpose

VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.
 
This article provides procedures for obtaining diagnostic information for VMware Site Recovery Manager.
 
The diagnostic information collected can then be uploaded to VMware Technical Support. To uniquely identify your information, use the Support Request (SR) number you received when you opened your Support Request.

Resolution

There are two methods for collecting SRM logs.

To retrieve log files when you are logged in to the SRM server:

  1. Click Start.
  2. Click Programs.
  3. Click VMware.
  4. Click VMware Site Recovery Manager.
  5. Click the Generate Site Recovery Manager log bundle.
To retrieve log files when you are logged in to the VI Client:
  1. Click Start.
  2. Click Run.
  3. Type cmd and press Enter
  4. Change directory to C:\Program Files\VMware\VMware Site Recovery Manager\bin.
  5. Run the following command:

    C:\Program Files\VMware\VMware Site Recovery Manager\bin>cscript srm-support.wsf
The individual log files are collected in a file named srm‐support‐MM‐DD‐YYYY‐HH‐MM.zip. MM‐DD‐YYYY‐HH‐MM is a string indicating the month, day, year, hour, and minute when the log files were retrieved.

Feedback

Rating: 1 - Lowest 2 3 4 5 - Highest (3 Ratings)   

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (2000 or fewer characters)
Submit
Rating: 1 - Lowest 2 3 4 5 - Highest (3 Ratings)   
Actions
  • KB Article: 1009253
  • Updated: Aug 14, 2009
  • Products:
    VMware vCenter Site Recovery Manager
  • Product Versions:
    VMware vCenter Site Recovery Manager 1.0.x