Knowledge Base

You must perform both troubleshooting steps listed below. Each step provides instructions or a link to a document, in order to eliminate possible causes and take corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution.

1. Verify that the Linux source operating system is accepting ssh traffic and that the user name and password used in Converter are correct and result in a functional shell prompt.
   
   
   1. From the Linux source operating system, open a shell prompt, type ssh localhost, and press Enter. Log in using the same user name and password used in the Conversion wizard.
      If this does not result in a successful login, correct the problem.
      
      Note: For more information on opening a shell prompt, see Opening a command or shell prompt (1003892).
      
      
   2. From the computer running Converter, open a command prompt, run telnet xxxx nn, where xxxx is replaced by the host name or IP address of the Linux source operating system and nn is replaced by the port being used for SSH.
      If this does not result in information being displayed, a firewall might be preventing the computer running Converter Standalone from connecting to the Linux source operating system. Correct this problem.
      
      
2. Confirm that the .bashrc file of the user name being used for authentication does not contain an echo command.
   
   If authenticating as root, use a text editor to edit /root/.bashrc. If authenticating as a different user, use a text editor to edit /home/user name/.bashrc, where user name is replaced by the user name being used for authentication.
   
   If a line in the file begins with echo, either delete it or change it to #echo.