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Services Running on the Passive Server
Symptoms
File System Status is Out of synch or Synchronized and busy processing.
The following error is logged in the Apply component:
[N29]The passive VMware vCenter Server Heartbeat server attempted to access the file: {filename}. This failed because the file was in use by another application. Please ensure that there are no applications which access protected files running on the passive.
Purpose
This article provides information about services running on the passive server.
Resolution
Services that keep files locked on the passive server might be:
Protected application services
File-level anti-virus tool services
Print Spooler service, if C:\WINDOWS\system32\spool\drivers is shown as out of synch
MSDTC service C:\WINDOWS\system32\MsDtc\MSDTC.LOG is shown as out of synch
Until the file is closed on the passive server, VMware vCenter Server Heartbeat reports that file's status, and hence the File System Status, as Out of synch.
To resolve an Out of Sync system status:
Ensure Protected Application services are set to Manual on both servers and that they are not running on the passive server.
Ensure that the Recovery Actions set from the Service Control Manager (SCM) for the Protected Application services are Take No Action (otherwise, the Protected Application services are restarted by the SCM)
Ensure that file-level anti-virus is not part of the protected set as the file-level anti-virus and the corresponding services are running on both machines.
Ensure that C:\WINDOWS\system32\spool\drivers is not part of the file filters set.
