Knowledge Base

Search the Knowledge Base:
Products:
Search In:
 

Collecting diagnostic information for VMware products

Purpose

VMware technicians request diagnostic information from you when a support request is addressed. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. This information is gathered using a specific script or tool within the product.
 
Note: Collecting diagnostic information is the same as collecting or gathering log files. 
 
This article provides procedures for obtaining diagnostic information for all VMware products.
 
The diagnostic information obtained by using this article is uploaded to VMware Technical Support. To properly identify your information, you need to use the Support Request (SR) number you receive when you create the new SR.

Instructions for opening a support request can be found online at www.vmware.com/support/policies/howto.html.

Instructions for uploading your support files can be found at Uploading diagnostic information to VMware (1008525).

Resolution

Select your product and, where appropriate, the version from the following list:
 
VMware ACE (v2.0) Collecting diagnostic information for VMware ACE 2.0 (1000588)
VMware Capacity Planner Collecting diagnostic information for VMware Capacity Planner (1008424)
VMware Consolidated Backup (v1.5) Collecting diagnostic information for VMware Virtual Consolidated Backup 1.5 (1006784)
VMware Converter Collecting diagnostic information for VMware Converter (1010633)
VMware Data Recovery
VMware ESX (v2.5, 3.0, 3.5, & 4.0)
VMware ESXi 3.5 Collecting diagnostic information for VMware ESXi Server 3.5 (1010705)
VMware Fusion (v1.0 & 2.0) Collecting diagnostic information for VMware Fusion 1.0 & 2.0 (1003894)
VMware Infrastructure SDK (v1.0 & 2.0) Collecting diagnostic information for VMware Infrastructure SDK (1001457)
VMware Lab Manager

v2.4 & 2.5

 Collecting diagnostic information for Lab Manager 2.x (4637378)

v3.0

 Collecting diagnostic information for Lab Manager 3.x (1006777)

v4.0

 Collecting diagnostic information for Lab Manager 4.x (1012324)
VMware Server (v1.0 & 2.0) Collecting diagnostic information for VMware Server (1008254)
VMware Stage Manager 1.0.x Collecting diagnostic information for VMware Stage Manager 1.0.x (1005865)
VMware vCenter AppSpeed Collecting diagnostic information for VMware vCenter AppSpeed (1012876)
VMware vCenter Site Recover Manager Collecting diagnostic information for Site Recovery Manager 1.x (1009253)

VMware ThinApp (v4.0x)

 Collecting diagnostic information for VMware ThinApp (1006152)
VMware Thinstall (v2.0 & 3.0) Collecting diagnostic information for VMware ThinApp (1006152)
VMware Update Manager (v1.0) Collecting diagnostic information for VMware Update Manager (1003693)
VMware vCenter Orchestrator (v4.0)

Collecting diagnostic data for VMware Orchestrator (1010959)

VMware View Manager (v3.x) Collecting diagnostic information for VMware View Manager (1007611)
VMware Virtual Desktop Manager (v2.x) Collecting diagnostic information for VMware Virtual Desktop Manager issues (1003901)
VMware VirtualCenter

v1.0, 1.1, & 1.2

 Collecting diagnostic information for VirtualCenter 1.0, 1.1 and 1.2 (1365)

v1.3.1, 1.4 & 1.5

 Collecting diagnostic information for VirtualCenter 1.3.1 and 1.4 (1935)

v2.0 & 2.5

 Collecting diagnostic information for VMware VirtualCenter 2.x (1003688)
VMware Virtual Infrastructure Client Use the instructions for VMware VirtualCenter as the process is the same.
VMware vCenter Server 4.0 Collecting diagnostic information for VMware vCenter Server 4.0 (1011641)

VMware Workstation (v6.0)

 Instructions are available in the Reporting a problem section of the Workstations User's Manual

Feedback

Rating: 1 - Lowest 2 3 4 5 - Highest (4 Ratings)   

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (2000 or fewer characters)
Submit
Rating: 1 - Lowest 2 3 4 5 - Highest (4 Ratings)   
Actions
  • KB Article: 1008524
  • Updated: Aug 25, 2009
  • Products:
    VMware ACE
    VMware Capacity Planner
    VMware Consolidated Backup
    VMware Converter
    VMware Data Recovery
    VMware ESX
    VMware ESXi
    VMware Infrastructure SDK
    VMware Server
    VMware ThinApp
    VMware ThinStall
    VMware View Manager
    VMware Virtual Desktop Manager
    VMware VirtualCenter
    VMware Workstation
    VMware vCenter AppSpeed
    VMware vCenter Converter
    VMware vCenter Converter Standalone
    VMware vCenter Lab Manager
    VMware vCenter Site Recovery Manager
    VMware vCenter Stage Manager
    VMware vCenter Update Manager