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Collecting diagnostic information for VMware products
Purpose
VMware technicians request diagnostic information from you when a support request is addressed. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. This information is gathered using a specific script or tool within the product.
Note: Collecting diagnostic information is the same as collecting or gathering log files.
This article provides procedures for obtaining diagnostic information for all VMware products.
The diagnostic information obtained by using this article is uploaded to VMware Technical Support. To properly identify your information, you need to use the Support Request (SR) number you receive when you create the new SR.
Instructions for opening a support request can be found online at www.vmware.com/support/policies/howto.html.
Instructions for uploading your support files can be found at Uploading diagnostic information to VMware (1008525).
Resolution
Select your product and, where appropriate, the version from the following list:
Permalink to: Collecting diagnostic information for VMware products
Actions
- KB Article: 1008524
- Updated: Feb 8, 2010
- Tags
How to
Troubleshooting - Products:
VMware ACE
VMware Capacity Planner
VMware Consolidated Backup
VMware Converter
VMware Data Recovery
VMware ESX
VMware ESXi
VMware Infrastructure SDK
VMware Server
VMware ThinApp
VMware ThinStall
VMware View Manager
VMware Virtual Desktop Manager
VMware VirtualCenter
VMware Workstation
VMware vCenter AppSpeed
VMware vCenter Converter
VMware vCenter Converter Standalone
VMware vCenter Lab Manager
VMware vCenter Site Recovery Manager
VMware vCenter Stage Manager
VMware vCenter Update Manager