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No snapshots are listed in View Administrator when you are creating a desktop pool using linked clone technology

Details

During the creation of a desktop pool, if you intend to create a linked clone desktop but forget to select the option Use linked clone technology, the following situation may result in View Administrator failing to list existing snapshots.
  1. In View Administrator, select to add a desktop.
  2. Selected automated desktop pool, either non-persistent or persistent.
  3. Select the VirtualCenter instance, but do not select Use linked clone technology.
  4. Continue through the wizard to the template page.
  5. Do not select a template but click back to the VirtualCenter selection page, and select Use linked clone technology.
  6. Continue through the wizard to the snapshot selection page, where no entries are displayed.

Note that if you forget to select the option Use linked clone technology, you will discover your mistake only when you get to the template selection, since you are expecting to select a View Composer parent virtual machine rather than a template.

Solution

Cancel out of the wizard and begin the add desktop process again, making sure to select the option Use linked clone technology.

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Actions
  • KB Article: 1008377
  • Updated: Aug 14, 2009
  • Products:
    VMware View Manager