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Update Manager Client becomes disabled randomly

Symptoms

Update Manager Client is randomly disabled
Update Manager Client is not working
The following error is generated:

Your session with the VMware Update Manager is no longer valid. The VMware Update Manager Client plugin will be unloaded from the VI Client.

Resolution

To prevent Update Manager from being randomly disabled, check if there is antivirus software running on the system.

Exclude the Update Manager download repository from antivirus scanning. For more information about excluding items from antivirus scanning, contact your antivirus software vendor.

Note: If your problem still exists after trying the steps in this article, please file a support request with VMware Support and note this KB Article ID in the problem description. For more information, see How to Submit a Support Request.

Additional Information

Also see the known issue identified in http://www.vmware.com/support/vi3/doc/vi3_vum_10u2_rel_notes.html#issues (search for "Update Manager Plug-In Might Get Disabled"). It provides additional information regarding anti-virus issues.

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