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Collecting diagnostic information for VMware Virtual Consolidated Backup 1.5

Symptoms

VMware Technical Support routinely request diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.
 
This article provides procedures for obtaining diagnostic information for VMware Consolidated Backup 1.5.
 
The diagnostic information collected can then be uploaded to VMware Technical Support. To uniquely identify your information, use the Support Request (SR) number you received when you opened your Support Request.

Resolution

To obtain diagnostic information for VMware Consolidated Backup 1.5:
  1. Log on the VCB proxy
  2. Open a DOS prompt, and go to the following location.

    C:\Program Files\VMware\VMware Consolidated Backup Framework

    Note: This is dependent on your Consolidated Backup install location.

  3. Type vcbSupport.bat in the command prompt and press Enter. This runs a script, to gather logging information.

    This create a SUPPORT directory where the files contents are in a directory with the days date on it.

  4. Upload these files.
 
A complete list of files included in the directory:
  • automount.txt
  • config.js
  • dir.txt
  • events.txt
  • sanDebug.txt
  • sysinfo.txt
  • vmware-serverd-0.log
  • vmware-serverd-1.log
  • vmware-serverd-2.log
  • vmware-serverd-3.log
  • vmware-serverd-4.log
  • vmware-serverd-5.log
  • vmware-serverd-6.log
  • vmware-serverd-7.log
  • vmware-serverd-8.log
  • vmware-serverd-9.log
  • vmware-serverd.log
  • vmware-vci-dbcrtinst-log4cpp.log
  • vmware-vlun-0.log
  • vmware-vlun-1.log
  • vmware-vlun-2.log
  • vmware-vlun-3.log
  • vmware-vlun-4.log
  • vmware-vlun-5.log
  • vmware-vlun-6.log
  • vmware-vlun-7.log
  • vmware-vlun-8.log
  • vmware-vlun-9.log
  • vmware-vmount-1.log
  • vmware-vmount-10.log
  • vmware-vmount-2.log
  • vmware-vmount-3.log
  • vmware-vmount-4.log
  • vmware-vmount-5.log
  • vmware-vmount-6.log
  • vmware-vmount-8.log
  • vmware-vmount.log

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Actions
  • KB Article: 1006784
  • Updated: Aug 14, 2009
  • Products:
    VMware Consolidated Backup
  • Product Versions:
    VMware Consolidated Backup 1.5.x