Knowledge Base

Validate that each troubleshooting step below is true for your environment. The steps will provide instructions or a link to a document, for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step.

1. If you are upgrading, confirm that the current version of the agent is running correctly. For more information, see Troubleshooting the LM Agent and checking the installed version (1006706).
2. Verify that the ESX host is correctly configured for use with Lab Manager prior to installing the agent. For more information, see Configuring an ESX server for lm-agent installation (1006964).
3. Verify network connectivity and DNS name resolution from the ESX host to the Lab Manager server. For more information, see Testing network connectivity with the ping command (1003486) and ESX/ESXi hosts have intermittent or no network connectivity (1004109).
4. Restart or start the Internet Information Services from the Internet Services Manager (IIS Manager). For more information, see
   • Starting and Stopping Services (IIS 6.0)
   • The Microsoft Knowledge Base article 317678.
     
     Note: The preceding links were correct as of May 5, 2011. If you find that the link is broken, provide feedback and a VMware employee will update the link.
     
     
5. Verify the server's installation of the Microsoft ASP.NET component. For more information, see Verifying the Microsoft ASP.NET version installed in the Lab Manager server (1006918).

Note: If the issue persists even after trying the steps in this article, file a support request with VMware Support and note this KB Article ID in the problem description. For more information, see How to Submit a Support Request.