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Troubleshooting why you cannot add a template or configuration in Lab Manager

Symptoms

Adding a template fails
Adding a configuration file fails
Cannot add a new ESX host to the Lab Manager environment
Problems upgrading or reinstalling the Lab Manager agent
Cannot deploy or undeploy

Resolution

Validate that each troubleshooting step below is true for your environment. The steps will provide instructions or a link to a document, for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step.

Check the server's decimal separator setting in the regional settings. The decimal setting must be the period (.) character. For more information, see An error occurs while adding a virtual machine or installing when the regional settings are incorrect (1002259).
Verify that the ESX host is correctly configured for use with Lab Manager prior to installing the agent. For more information, see Configuring an ESX server for lm-agent installation (1006964).
Verify if Internet Information Services from the Internet Services Manager (IIS Manager) or vCenter Lab Manager Monitor service is down. For more information, see Opening the vCenter Lab Manager Management page fails (1038411).
If you are upgrading, confirm that the current version of the agent is running correctly. For more information, see Troubleshooting the LM Agent and checking the installed version (1006706).
Verify that the correct version of Microsoft ASP.NET component is properly installed on the Lab Manager server. For more information, see Verifying the Microsoft ASP.NET version in the Lab Manager server (1006918).
Verify network connectivity and DNS name resolution from the ESX host to the Lab Manager server. For more information, see Testing network connectivity with the ping command (1003486) and ESX/ESXi hosts have intermittent or no network connectivity (1004109).

Note: If your problem still exists after trying the steps in this article, please:

Gather the VMware Support Script Data. For more information, see Collecting diagnostic information for VMware Products (1008524).
File a support request with VMware Support and note this KB Article ID in the problem description. For more information, see How to Submit a Support Request.

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