Knowledge Base

Validate that each troubleshooting step below is true for your environment. The steps will provide instructions or a link to a document, for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step.

1. Verify network connectivity and DNS name resolution between Lab Manager and the ESX host. For more information, see:
• ESX/ESXi hosts have intermittent or no network connectivity (1004109)
• Testing network connectivity with the ping command (1003486)
  
  
2. Verify that the ESX host is configured properly for use with Lab Manager before installing the agent. For more information, see Configuring an ESX server for lm-agent installation (1006964).
   
   
3. If you are upgrading, confirm that the current version of the agent is running correctly. For more information, see Troubleshooting the Lab Manager Agent and checking the installed version (1006706).
   
   
4. If you are upgrading, confirm that the Internet Information Services (IIS) or vCenter Lab Manager Monitor service is started. For more information, see Opening the vCenter Lab Manager Management page fails (1038411).

Note: If your problem still exists after trying the steps in this article:

• Gather the VMware Support Script Data. For more information, see Collecting Diagnostic Information in a VMware Virtual Infrastructure Environment (1003689).
• File a support request with VMware Technical Support and note this KB Article ID in the problem description. For more information, see How to Submit a Support Request.