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Application shortcuts or file-type associations are missing when deployed
Symptoms
Virtualized applications do not get associated with the file-types that they handle
The expected virtualized application does not start when the associated document is double-clicked
Virtualized application shortcuts do not appear on the Start Menu, Quick Launch toolbar, or Desktop
Deployed applications do not retain settings from capture or start with defaults only
Resolution
Validate that each troubleshooting step below is true for your environment. The steps will provide instructions or a link to a document, for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step.
The application settings may not be installed if the package did not properly include all the settings. Verify that the application settings were properly captured into the package. For more information, see Settings missing in deployed applications (1006990).
Note: If your problem still exists after trying the steps in this article, please file a support request with VMware Support and note this KB Article ID in the problem description. For more information, see How to Submit a Support Request.
