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Troubleshooting a VMware Converter snapshot process that fails to initialize

Symptoms

The VMware Converter conversion process fails at 1%.
Snapshot processes do not initialize.
Snapshot process fails.
You may receive one or more of these errors:
- Failed to take snapshot of the source volume
- stcbasic.sys not installed or snapshot creation failed. err=2
- Error opening disk device: Incorrect function (1)
- Failed to get capacity for \\.\PhysicalDrive0 : error opening disk device: Incorrect function (1)
- sysimage.fault.OsVersionNotFound
- Warning: no attached disks were detected.
- The COM Server with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} and name SW_PROV cannot be started. [0x80070422]
- vsnap does not have admin rights

Resolution

Validate that each troubleshooting step below is true for your environment. The steps will provide instructions or a link to a document, for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step.

Verify that the Converter Agent is running and working correctly on the source server. For more information, see Ensuring proper installation of VMware Converter and functionality of the Converter Agent (1006603).
Verify that the failure is not due to an operating system problem on the source server (particularly Volume Shadow Copy services, if applicable). For more information, see Troubleshooting damaged operating system components that can cause conversion failures with VMware Converter (1006489).

Note: If your problem still exists after trying the steps in this article, please file a support request with VMware Support and note this KB Article ID in the problem description. For more information, see How to Submit a Support Request.

Update History

05/06/2011 - Added additional error messages.

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