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Guest customization in VirtualCenter 2.5 fails if TMP or TEMP environment variables have been modified

Symptoms

Customization of a Windows template fails after upgrading to VirutalCenter 2.5
Default Windows TMP and/or TEMP environment variables have been moved to a different location
The guestcust.log file displays the error:

Deleting directory C:\sysprep if it already exists
Moving directory sysprep to C:\sysprep
Move failed. Err: Access is denied.

Access is denied.
Rpci: Sending request='deployPkg.update.state 4 100
T:\TEMP\vmware-imc\guestcust.log@Access is denied.'
Rpci: Sent request='deployPkg.update.state 4 100
T:\TEMP\vmware-imc\guestcust.log@Access is denied.', reply='Unknown command',
len=15, status=0

Note: This file is located in the TMP or TEMP directory on the guest. In this example the log is located in T:\TEMP\vmware-imc\guestcust.log .

Resolution

Currently, changing the TMP and/or TEMP environment variables is not supported. To customize a Windows virtual machine, ensure the environment variables are set to the Windows default:

TEMP - C:\Windows\Temp
TMP - C:\Windows\Temp

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