The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
Search the VMware Knowledge Base (KB)
View by Article ID
Troubleshooting a License Server that has stopped responding
Symptoms
No licenses are installed on the VMware Infrastructure Client
License Server is not responding
Purpose
This article provides steps to eliminate common causes of non-responsive License Server.
Resolution
The below listed steps will provide instructions or links to documents to eliminate possible causes and take corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution.
To troubleshoot and remove common causes that lead to the License Server not responding:
Ensure VirtualCenter server can communicate with the License Server in case they are installed on separate systems. VMware recommends that they are installed on the same server. For more information, see Testing network connectivity with the Ping command (1003486).
Note: If your problem still exists after trying the steps in this article, please file a support request with VMware Support and note this KB Article ID in the problem description. For more information, seeHow to Submit a Support Request.
Request a Product Feature
To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.
