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Troubleshooting Missing or Incorrect Licenses on the Portal

Symptoms

  • License portal showing incorrect license type and count
  • License portal account missing licenses
  • Purchased licenses not showing under the account
  • Licenses not showing on the portal

Purpose

This article guides you through ensuring correct licenses appear under your account on the VMware License Portal.

Resolution

It is important to ensure the correct type and number of licenses appear on the License Portal when logging in under your account. You can verify that the products you purchased can be activated for your production environment.
 
To eliminate possible causes of licenses not appearing correctly, and take corrective action as necessary:
  1. Ensure the number of licenses purchased match current need. For more information, see Verifying purchased licenses meet current need (1005513).
  2. Verify purchased licenses are showing up in the account. For more information, see Finding your VMware licenses on the Account Management Portal (1005509)
  3. Ensure License Administrators have appropriate licenses under their accounts. For more information, see License Administrator and Support Administrator (1003304).
  4. Verify the Partner Activation Code (PAC) registration sequence is completed on the OEM portal. For more information, see VMware Partner Activation Codes Explained (1003303).
  5. Ensure all VMware subscription contracts are valid to receive upgrades. For more information, see Ensuring validity of Subscription Contracts to receive product upgrades (1005526).
Note: If your problem still exists after trying the steps in this article, file a support request with VMware Support and note this KB Article ID in the problem description. For more information, see How to Submit a Support Request.

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