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Offline Patch Bundle ESXe350-200804401-O-BG Might Not Install
Details
VMware has discovered an issue when applying the offline patch bundle ESXe350-200804401-O-BG. When using the VI Client or the vihostupdate command, the installation of the patch might fail with the error message:
A "Failed on prePolicyCheck " message might also be logged in the esxupdate.log file.
Solution
Installation of patches through Update Manager is not affected by this issue. Installation through the VI Client or use of the vihostupdate command through the Remote CLI might encounter this issue.
The message " Failed on prePolicyCheck " will appear in the esxupdate.log file. This log file can be viewed after exporting the diagnostic data from the ESX Server 3i host.
To retrieve the diagnostic data:
Connect the VI client to the ESX Server 3i host.
Go to File > Export > Export Diagnostic Data.
Click Browse to select a location to export the data and click OK.
The esxupdate.log file is located in vm-support-<hostname>-<date>\var\log\vmware\.
If installing the patch through the Remote CLI fails with the message "Operation failed: fault.PatchIntegrityError.summary " or esxupdate.log reports "Failed on prePolicyCheck ," please contact VMware Support and create a Support Request.
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