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Installing VMware Tools generates a general system error

Symptoms

  • Migrating a Windows 2000 professional virtual machine from ESX 3.0.2 host to ESX 3.5 host.
  • Trying to Install VMware Tools in a guest operating system generates the following error:

    A general system error occurred  

Resolution

The A general system error occurred: Internal error  message is very generic and does not reveal the actual problem.
 
For basic troubleshooting of this error, ensure:
  • The virtual machine has CD-ROM configured.
  • The windows.iso is present under the /vmimages/tools-iso/ folder.
  • The virtual machine is powered on.
  • The correct guest operating system selected. For example, if the guest operating system is Windows 200, ensure you have chosen Windows 2000  and not Other.

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Actions
  • KB Article: 1004718
  • Updated: Aug 14, 2009
  • Products:
    VMware ESX